Student Dispute Resolution Form
The Iowa College Student Aid Commission (Iowa College Aid) has created this form to document concerns and complaints related to a school (a postsecondary education institution). Iowa College Aid accepts concerns and complaints from any student attending an Iowa school, regardless of the student's state of residency, and from an Iowa resident attending any school in the United States.
NOTE: Iowa College Aid will not accept a complaint from a person who has been refused a transcript by a school the individual attended because of an outstanding debt the individual owes to the school. It is common for a school to have such a policy. Schools publicly disclose this policy, at minimum, in the school Catalog, on a web-based transcript request page, and/ or in other disclosures provided to enrolled students that relate to the payment of tuition, fee, and other charges. Thus, a person’s claim that he or she was not aware of the policy is not persuasive. A person who is refused a transcript by a school to whom the individual owes a debt should contact the school to establish an arrangement that is satisfactory to the school to repay the debt in full.
Iowa College Aid will review submitted forms and determine the appropriate course of action. Actions may include, but are not limited to: contacting the student, contacting the school in question and/or referral to another agency. In all cases, the student will receive written response to his or her dispute and the dispute from will be retained for Iowa College Aid's records.