Borrowers
Home/ Borrowers/ Resources
Resources

Federal Student Aid Ombudsman (FSA Ombudsman)
The FSA Ombudsman’s office is a free resource provided by the U.S. Department of Education. They work with student loan borrowers to informally resolve disputes or problems. After you have made a reasonable attempt to resolve your problem through normal channels, the FSA Ombudsman will conduct an informal and impartial review of your complaint to determine if you have been treated fairly and to help you work with the office, agency, or company involved in the problem. If you have problems or concerns pertaining to your student loans, your first step is to work with your loan holder and/or guarantor. If you are unable to resolve your concerns with your loan holder or guarantor,
then you may contact the FSA Ombudsman’s office at:
U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Fourth Floor
Washington, DC 20202-5144
Phone: 1-877-557-2575
Fax: 1-202-275-0549

Tracking Your Student Loans
You are responsible for tracking your student loans. You will need to contact your loan holders or loan servicers to update your address when you move or to apply for deferment or forbearance.
National Student Loan Data System (NSLDS)
The National Student Loan Data System (NSLDS) is a website supported by the U.S. Department of
Education. It provides you with a summary of your federal student loans, includes details about your
current balance, as well as loan holder/servicer contact information.
Step 1. Access the NSLDS web site located at http://www.nslds.ed.gov.
Step 2. Select “Financial Aid Review”.
Step 3. Review the Privacy Act information.
Step 4. Confi rm your identity -- Login.
Note: Your U.S. Department of Education issued PIN is required to access the information. If you do not have a PIN, you may request one using the menu options on the NSLDS site.
Step 5. Financial Aid Review -- review the summary of your federal student loans.
Step 6. Review specific details for your loans -- click on the bullets by each loan listed.
Step 7. Logoff when you are finished.