In an effort to assist Iowa's students and families in their pursuit of continued education, Iowa College Aid has created the Constituent Request for Review form to document questions, concerns and complaints related to postsecondary educational institutions. [Constituent Request Form].
Initially, a student should pursue any academic progress issue or other concern about the school that the student attends through the formal grievance or other resolution processes the student's school provides. A student should consult the school's catalog to obtain information about the school's processes for resolving student issues. The Commission accepts questions from the public and complaints from students concerning unresolved issues with schools in the following categories:
- Schools that are physically located in Iowa
- Schools that are registered in Iowa, including schools that are registered in Iowa only to provide programs via distance education
- Any school in the U.S., if the party registering the question or complaint with the Commission is an Iowa resident. The Commission may refer the inquiring party to or request the assistance of the regulatory authority in the state in which the school is located.
- The state agency that licenses or otherwise approves a school to offer specific occupational program (for example, a board of cosmetology for cosmetology school and barbering schools, or a board of nursing for schools that offer nursing programs).
- If the school is not located in Iowa, the regulatory authority in the State in which the school is located. The State Higher Education Executive Officers (SHEEO) provides a contact list of state regulators.
- For issues relating to federal student aid program eligibility or the school's management of federal student aid funds, the U.S. Department of Education's regional School Participation Team that serves the state in which the school is located. The U.S. Department of Education provides a list of School Participation Teams and the states that each Team serves.
- If the issue relates to the quality of the school's program or instruction, the school's nationally recognized accrediting agency. The U.S. Department of Education provides a website that permits the user to search on a school name to obtain the name of national, regional, and/or programmatic accrediting agency or agencies that have approved the school's programs. By clicking on an accrediting agency's name, the user may obtain the web address for the accrediting agency, where more information may be located about the accrediting agency's process for handling student complaints.
- The Consumer Protection Division of the Iowa Attorney General's Office.